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Business System Analyst

Ottawa, ON
Acosys Consulting actively seeking to hire a bilingual Business System Analyst to analyze, gather, and document system requirements associated with the Dynamics CRM technical environments. Our federal clients growing demand for Dynamics CRM Professional Services government-wide, the availability of skilled resources in the NCR is particularly competitive, therefore our client is under pressure to ensure that the skills of the resources required for two legislated capital projects are specifically relevant and focused on the selected COTS technologies, MS Dynamics 365, Field Service and Resco Mobile.

  • Redesign the application solutions to work with the departments enabling technologies (Dynamics 365 CRM, Field Service and Resco mobile,) to support mobile connectivity across regions and business lines;
  • Analyze and define the system requirements for hand-held and desktop environments including planning the security requirements for the Protected B environment;
  • Coordinate and make technical product recommendations to streamline the Dynamics CRM prototyping process;
  • Confirm system requirements specifications are supported by the MS Dynamics CRM solutions, including Field Service and Resco mobile, and prepare technical options based on capabilities of the platform as necessary;
  • Provide recommendations to leverage the effective use of Out of Box (OOB) Dynamics CRM views, screens charts, reports and interfaces to enhance development team efficiency;
  • Re-design core business processes to optimize use of Dynamics core functionality;
  • Analyze information to define the functional and technical needs of the systems;
  • Use OOB capabilities within Dynamics to configure and customize the MS Dynamics product to best meet business process, security and data requirements;
  • Participate in the definition of data attributes to capitalize on effective use of native and previously customized Dynamics entities;
  • Design MS Dynamics synchronous and asynchronous workflow modules according to the requirements articulated in user scenarios and business process diagrams;
  • Document forms, manuals, programs, data files, and procedures in support of the system;
  • Mentor full-time employees, as needed.
  • Business process diagrams to facilitate the mapping of business requirements to system design;
  • Functional requirements derived from business requirements for the development of the system;
  • Operational and system integration mapping diagrams;
  • Technical Design Documents;
  • Data Dictionary; and
  • MS Dynamics CRM configuration recommendations that support business objectives.
  • MS Dynamics Field Service and Resco mobile configuration recommendations that support business objectives.
Technology/ Software Requirements
  • Demonstrate a minimum of 10 years of experience as a Business System Analyst
  • Demonstrate a minimum of three 3 years of experience defining and documenting client business system requirements for Microsoft Dynamics CRM / XRM customization, workflows, configuration, JavaScript and .NET integration solutions.
  • Demonstrate 3 years of experience evaluating existing business procedures, documenting database content and identifying application sub-systems that interacted with Dynamics.
  • Must demonstrate 2 years of experience in Microsoft Dynamics 365 Online version 9.0.0 or higher
  • Must demonstrate 3 years of experience implementing business application features of Dynamics CRM environment
  • Must demonstrate 3 years of experience implementing business application features of Dynamics CRM environment
  • Must demonstrate 3 years of experience implementing business application features of Dynamics Field Service and Resco mobile environment  
Professional Certifications
Must hold one of either certificates;
  • MB-200, MB-230, MB-240; or
  • MB-400.
A copy of the Microsoft MCP ID must be provided prior to submitting an application to the client
Must be able to speak efficiently in both official languages French and English with minimum errors or hesitation.
Apply to:
Acosys Consulting Services thanks all applicants. Please be advised that only those who qualify for an interview will be contacted. If interested, please forward a copy of your resume to pravikumar@acosysconsulting.com

Acosys Consulting applies the principles of employment equity and invites women, indigenous people, members of visible and ethnic minorities and persons with disabilities to submit their application and expressly mention their group membership status.

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