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Bilingual Training Specialist

Mississauga, ON
Acosys Consulting is looking to hire a  Bilingual Training Specialist for its client

The primary role of this position is to design, develop, and deliver a bilingual Training program for super users in support of the client’s Project implementation. The incumbent will apply adult learning and instructional design principles to create a train-the-trainer program that covers all functions of client’s claims adjudication systems. This dynamic individual will deliver the program in English and French to external and internal super users, in class and online, all while ensuring quality.

Essential Functions:
  • Plan, design, develop, and deliver sustainable strategic training using instructor-led, train-the trainer, and/or multimedia training methods and formats
  • Design engaging, interactive and effective instructional materials to be used in an in-class or web-based format, including job aids, exercises and data, models, and multimedia visual aids
  • Prepare the dedicated training environment, classroom, and workshops as needed
  • Consult with product owners, subject matter experts, the customer, and stakeholders to develop and review program design, format, and training materials
  • Conduct training analysis including needs assessments, gap and learner analysis for identifying the training requirements
  • Deliver training in English and French in class and online (e.g. Webinar/WebEx)
  • 15% travel may be required

  • Bachelor’s degree or Certificate in Adult Education
  • 5+ years’ experience as a training specialist, specializing in Business Systems training
  • Solid technical and analytical skills with high degree of accuracy
  • Bilingual (English and French)
  • Advanced knowledge of Adobe Captivate and the Microsoft Office Suite of tools, and proficiency in learning new software/platforms
  • Familiarity working in an agile development environment
  • Ability to work in a deadline-drive environment, cross-functionally and independently
  • Team player committed to achieving common project objectives
  • Excellent customer service and relationship building skills
  • Strong project management skills
  • Strong communication, interpersonal, and presentation skills, with business acumen
  • Excellent attention to detail and organizational skills
  • Knowledge of healthcare and pharmacy operations industry is preferred


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